HDi News - April 2017

4/24/2017 New HDi-SDI

Meet the HDi-SDI.  Input/Output: 1 x 10-bit SD/HD/2K/4K. Supports 6 Gb/s 4:2:2 and 3 Gb/s 4:4:4.  Audio: 16 Channels embedded in HD/2K/4K. 8 Channels embedded in SD.

4/22/2017 Custom Screens & Video

Now your Dealer or Reseller can customize the message screens and even the built-in videos to match their client's needs.  Perfect for universities, corporations, and other institutional users.

  • Custom Logos on Startup
  • Custom DVD Menu Background
  • Custom Demo Videos

Resellers inquire.

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DVD-1150b Still Discontinued

19 April 2017 -- After evaluating the increasing costs, and the difficulty in obtaining parts that were going obsolete, we elected to discontinue production the DVD-1150b except for some military clients.

We will continue to  try to produce the DVD-1150b on the basis of parts available, but in very limited numbers, increased delivery time, at greatly increased cost. Advance payment required. Delivery is not guaranteed. 
Inquire for price and delivery times.

HDi Details

The HDi-250 is the outstanding High Resolution Video recorder suitable for any application requiring high quality video, high reliability, and update capability.  A favorite of goverment, church, military and commercial clients.

Links to HDi Details... HDi Product Page  | HDi Models | Features & Help Video  |  HDi Rear Panel  |  Remote Commands (Serial & TCP/IP)  HDi FAQs   |  Options & Accessories   |   HDi Online Manuals   |  HDi Test Procedures  |  BCD Home Page

BCD has great confidence in its products and has a very generous warranty policy for BCD Products.

Terms of Sale

Payment is to be made in US dollars in advance of shipment unless special arrangements have been made.  BCD accepts Visa, Mastercard, PayPal and T/T bank transfer.  Companies with established credit may apply for NET terms.  Shipments to destinations outside the US require advance payment.

 

Warranties & Repairs

  • Products Manufactured by BCD Associates, Inc.
    At its sole discretion, BCD will repair or replace the BCD Product if it is defective in materials or workmanship. The warranty period on BCD-manufactured products is one year on parts and labor from the date of purchase by the end-user. If receipt by end-user is not available, shipping date by BCD will apply as 'warranty start date'.  If you break it, physically damage it, subject it to power surges or other abuse, you pay for repairs.
  • Products Modified by BCD Associates, Inc.
    Most manufacturers will not honor their warranties if the product has been modified. BCD will repair or replace only BCD's portion of the device, typically the controller, for a period of one year from the date of purchase by the original end-user.

    DVD machines used with discs having paper labels are not eligible for warranty of any kind. (We consider that to be abuse.)

    Certain products may be eligible for manufacturer's warranty service when serviced through BCD. Call for details on particular products.

  • Products Resold (not modified) by BCD Associates, Inc.
    The manufacturer's warranty applies.

Returns for Repair

  • Call BCD to get a Return Materials Authorization Number (RMA #)
    or send an email to support@bcdusa.com describing the problem.
  • Try to use the original packaging.
  • Write the RMA # on the outside of the box you use to ship the unit
  • Enclose a letter describing the symptoms.
    What does it do that it shouldn't?
    What does it not do that you think it should?
  • Enclose the Name and Telephone Number of the actual end-user person within your organization.
  • In-Warranty Products: No charge if item is not damaged from misuse. BCD pays return freight to you.
  • Out-of-Warranty Products: We will call you with estimated charges. You pay return freight to you.

 Returns for Refund

  • BCD Products: You may return any BCD Manufactured Product (DVD-1150, TC-100, SB-100, VC-16a, VC-16b) within 7 days of Invoice Date the product for a full refund of the purchase or then current purchase price, whichever is less, less shipping.  Within 30 days of invoice date, a restocking charge will apply, unless written arrangements have been made prior to the sale.   The original package contents must be complete and contained in the original manufacturer's packaging.   Special Orders are non-refundable. 
  • All other products, including those modified by BCD Associates, Inc. are non-refundableable unless written arrangements have been made prior to the sale.

Legal Warranty and Disclaimer
BCD Associates, Inc. reserves the right to make changes and improvements in its products at any time without notice.

Warranty: BCD Associates, Inc. makes no warranties, either expressed or implied, regarding the associated hardware/ firmware/ software package, its merchantability or its fitness for any particular purpose. In no event shall BCD Associates be liable to customer for any special, indirect, incidental or consequential damages in any way arising out of or relating to the product(s). BCD Associates?s liability to customer for direct damages arising out of or relating to these products shall in no event exceed the total amount actually paid by customer for the product(s). Customer?s sole remedy within the warranty period is repair or replacement, at BCD?s discretion, of a unit deemed by BCD to be defective.

Copyright: This manual and the hardware/firmware/software described are copyrighted and/or trademarked and patented by BCD Associates , Inc. All rights are reserved. This manual may not, in whole or in part, be translated or copied to any other form or medium without the prior written consent from the publisher, BCD Associates, Inc.

  • Control Firmware & Software Copyright 1987 - 2014 BCD Associates, Inc. .  Other tradmarks are owned by the firms mentioned.
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